Contact

Email is the only channel and a real person reads it.

Reporting a problem with a tool

The more specific you can be, the faster it gets fixed. Useful details:

• Which tool, what you expected and what happened instead
• Your browser and its version and your operating system
• The kind of file: its format, roughly how large and what made it (a phone, a scanner, a particular program)
• Whether the same thing happens in a different browser

A file that fails is the most useful report of all, because the cause is usually something specific about how that file was written. Please don’t attach the file to your first email. Tell us you have one and, if it contains nothing private, we’ll ask for it. Never send us anything you wouldn’t want a stranger to see.

Correcting a factual error

We want these. A wrong claim about what a format supports or what a platform accepts sends someone down the wrong path. A source for the correction speeds things up.

Suggesting a tool

If there is a file job you do regularly that shouldn’t need an upload or an app, tell us what it is and what you do today. Suggestions that come up more than once get built.

Privacy requests

To ask for access to, correction of or deletion of personal data or to use any other right in the privacy policy, email us and say what you’re asking for. We may need to ask for information that helps us find the relevant records. Remember that your files are never sent to us, so we hold none of them.

Advertising and partnerships

The site is funded by display advertising. We don’t accept sponsored content, paid links or paid placement in our guides and advertisers have no say over what the pages recommend.